S
Great feelings & medium quality
First of all I'd like to say this is my first high-class Ibanez guitar.
So I was waiting a lot of it.
But Thomann sent me b-stock with defect, although I ordered brand new one.
Why b-stock? There were no protective films on the tone block covers on the back of the guitar. And there were light fingerprints on the fretboard.
By the way, Ibanez cover the fretboard on that model with paint. Lol)))) Why??? It's still a riddle for me...
The defect was trouble with a switch. One of its position didn't work properly. And it was a reason of loud noise.
After getting the guitar I filmed a video about it and sent it to Thomann customer service.
The manager answered me it's ok, so don't waste our time.
Then I sent additional letters to them.
After that team leader started the dialogue in more pleasant way.
I claimed the partial refund for fixed the defect with electronic in my local workshop.
Thomann transfered money after 7-8 days of negotiation.
After that I started to look for people on internet with the same issues and some people told me Thomann often sent gear with defects to clients from outside Europe (I'm from Central Asia).
So if you're not from EU think twice before make an order with Thomann for expensive or fragile gear. Better try to find it in your place with local warranty. Because the back delivery may cost a lot.
And it was last time I order anything on Thomann.
Regarding Ibanez 652 I can say its a great guitar!
The playing is a pure pleasure.
But Japanese factory of Ibanez or Thomann service should test and check the gear more carefully.
Goodbye Thomann! it was bad experience with expensive guitar.
So I was waiting a lot of it.
But Thomann sent me b-stock with defect, although I ordered brand new one.
Why b-stock? There were no protective films on the tone block covers on the back of the guitar. And there were light fingerprints on the fretboard.
By the way, Ibanez cover the fretboard on that model with paint. Lol)))) Why??? It's still a riddle for me...
The defect was trouble with a switch. One of its position didn't work properly. And it was a reason of loud noise.
After getting the guitar I filmed a video about it and sent it to Thomann customer service.
The manager answered me it's ok, so don't waste our time.
Then I sent additional letters to them.
After that team leader started the dialogue in more pleasant way.
I claimed the partial refund for fixed the defect with electronic in my local workshop.
Thomann transfered money after 7-8 days of negotiation.
After that I started to look for people on internet with the same issues and some people told me Thomann often sent gear with defects to clients from outside Europe (I'm from Central Asia).
So if you're not from EU think twice before make an order with Thomann for expensive or fragile gear. Better try to find it in your place with local warranty. Because the back delivery may cost a lot.
And it was last time I order anything on Thomann.
Regarding Ibanez 652 I can say its a great guitar!
The playing is a pure pleasure.
But Japanese factory of Ibanez or Thomann service should test and check the gear more carefully.
Goodbye Thomann! it was bad experience with expensive guitar.
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