Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

PLEK Service

We wanted a machine with the best tools available to offer personalised set-ups for electric and acoustic guitars and basses - we found it in the computer controlled PLEK machine, which measures and processes under full string tension (just like real playing conditions), and gives perfect alignment of frets and saddle, as well as correcting string positions. The PLEK machine can often save you from the costly and time consuming process of having your instrument completely re-fretted.
Along with sound, good playability is probably the most important criteria when choosing a new instrument - but after time it may not play so well. The most common problems are worn-out frets, an uneven saddle or fretboard, or poor adjustment of neck relief and string height. Our Guitar Service Team is here to help, armed with their PLEK machine and based in our state-of-the-art Service Centre.

PLEK service levels

 
Pop­ular addi­tional ser­vices
Our recom­mend­a­tion
 
Popular additional services
Our recommendation
Fret alignment    
Fret polishing
Fretboard alignment        
Refretting        
Neck measurement
Trussrod adjustment
New saddle        
String action & intonation adjustment
Features
Fret replacement
Nickel silver vs. stainless steel
   
   
Fret type
Which kind of frets do I have?
 
   
 
 
kr499
to the product
kr499
to the product
kr1,666
to the product
kr1,666
to the product
kr3,199
to the product
kr3,199
to the product

Which instruments can be PLEK'd?

The PLEK machine is suitable for every plucked instrument with metal frets which can be adjusted individually. In addition to electric and acoustic guitars and basses, it works with mandolins, 6-stringed banjos and resonator guitars.

The optimal string action

"As low as possible, but without any string noise": this request is common to most guitarists. But since every guitarist has his or her own playing style, the optimal string action can be very different from one job to another. The PLEK machine recognises and fixes the unevenness in each fret with a tolerance of 0,01mm, so the string will not make any noise with low settings or kill the tone. In close consultation with you, our team will optimise the action and playability of your instrument.

Is it worth it?

The value of your instrument is not determined purely by the purchase price. An instrument cherished for many years can be brought back to life, and even a new instrument can be improved with the help of our PLEK service. If the instrument sounds good, the hardware is solid and above all, if you love playing your instrument, you should send it here to be PLEK’d!

What's the best way to deliver your instrument to Thomann?

You can send it by post or a courier of your choice. It's important you inform us before shipping your instrument so we can make the necessary arrangements to receive it.

Shipping advice: loosen the string tension on the instrument and pack it very carefully in its case (ideally a hard case). Please make sure that loose parts (e.g. a loose bridge) are not inside the main compartment of the case. Surround the headstock with a soft material like newspaper or foam and put the case inside a suitable box.

How long does it take to get your instrument back?

Usually, our team needs 3 working days (plus shipping time) to PLEK the instrument and achieve the desired set-up.
Recently Viewed
iZotope Community Appreciation Bundle

iZotope Community Appreciation Bundle (ESD); plug-in bundle; contains 11 essential tools for audio editing and creative music production; consists of Nectar Elements, Neutron Elements, Ozone Elements, RX Elements, BreakTweaker, Stutter Edit 2, Iris 2, Trash 2 as well as Exponential…

1
(1)
Recently Viewed
Line6 HX Stomp XL

Line 6 HX Stomp XL; Multi Effects Pedal for Electric Guitar; Exceptional sound quality with 123 dB dynamic range, features the same SHARC DSP chip and HX models as the Helix, eight capacitive touch footswitches with colour-coded LED rings, 300+…

Recently Viewed
XAOC Devices Moskwa II

XAOC Devices Moskawa II; Eurorack module; 8 Step Rotosequencer; 8 steps, each with CV control knob and on/off button; for each step programmable functions like slew (portamento), slew probability, gate/trigger probability; up to 8 gate/trigger pattern programmable for each step;…

Recently Viewed
Casio CT-S1RD

Casio CT-S1RD Keyboard with Piano-Look - 61 touch-responsive keys, 64-note polyphony, AiX Sound Source, 61 sounds, Reverb, Chorus, Delay, DSP, Master EQ, Volume Sync EQ, connection to free Chordana Play For Keyboard App, Midi, transpose, metronome, midi record, headphone/line stereo…

Recently Viewed
Zhiyun WEEBILL-S Gimbal

Zhiyun WEEBILL-S Gimbal; Three-axis gimbal for DSLR and mirrorless system cameras; simple and safe handling thanks to new algorithms and stronger motors even for fast movements; compact dimensions make the gimbal the perfect companion for reportage and action shots; ergonomically…

Recently Viewed
Blue Microphones Snowball iCE USB Black

Blue Microphones Snowball iCE USB Black; Plug 'n Play USB microphone for recording and podcasting; USB condenser microphone; polar pattern: cardioid; perfect for vocal and music recordings as well as podcasts; frequency response: 40 Hz - 18 kHz; sample rate:…

Recently Viewed
Behringer MIC300 Tube Ultragain

Behringer MIC300 Tube Ultragain; 1-channel tube preamp for Mic and Instrument; hand-selected 12AX7 tube; built-in limiter; 20dB pad; phase reverse switch; +48V phantom power; gain and output volume controls; LED meter; connections: XLR Mic-Input, Instrument-Input 6.3 mm jack balanced, XLR…

2
(2)
Recently Viewed
Quilter Superblock US

Quilter Superblock US, Solid State Pedalboard Amplifier for Electric Guitar; Three Classic US Amplifier voicings: 60 Tweed, 62 Blonde & 65 Black; comparable power to a 25-Watt Tube Amp when powered by the supplied PS-24 Power Supply or 1 Watt…

Recently Viewed
Mojotone T Standard Solderless Harness

Mojotone T Standard Solderless Harness; Z4T3W730; Solderless Pre-Wired Electronics Replacement Kit for T-Style Electric Guitar; pre-wired Harness with highest quality components that offers a vast improvement over stock electronics; Push-in solderless wire connection for quick installation and easy pickup swaps;…

3
(3)
Recently Viewed
DSM & Humboldt Simplifier DLX Amp/Cab Sim

DSM & Humboldt Simplifier Deluxe Amp/Cab Simulator; Effects Pedal for Electric Guitar; Pre-Amp, Power-Amp and Cab-Simulator; all Analog 0 Watt Dual Channel Amp, with Cab Simulator, multistage Reverb, and versatile connectivity options; All, in an extremely small format; 2 Studio…

Recently Viewed
XAOC Devices Ostankino II

XAOC Devices Ostankino II; Eurorack Modul; expander for Moskwa II sequencer (item 521036); expands Moskwa II with CV inputs for Random Play, Slew, Probability, Transpose, Range, Clock Rate, First Step, Last Step; oputput for the internal clock signal; individual gate…

Recently Viewed
Casio CT-S1WE

Casio CT-S1WE Keyboard with Piano-Look - 61 touch-responsive keys, 64-note polyphony, AiX Sound Source, 61 sounds, Reverb, Chorus, Delay, DSP, Master EQ, Volume Sync EQ, connection to free Chordana Play For Keyboard App, Midi, transpose, metronome, midi record, headphone/line stereo…

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.