Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Electronics workshopIn our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshopIn 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshopSince we check and adjust each guitar of our own brands individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshopSeveral trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshopString instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshopOur brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.
We're looking forward to hearing from you and aim to solve any problems as soon as we can.