Customer center login

30-Day Money-Back Guarantee

But no problem! We grant a 30-Day Money-Back Guarantee on any item you buy at Thomann. Even as a commercial customer we offer you full 30 Days Money-Back - no hassles, no questions asked!

Exceptions

Only exceptions are products specially made or modified for you (e. g. custom cases), items that are subject to wear and tear or products that cannot be taken back due to regulations of hygiene (e.g. used reeds for woodwinds) or licensing (e. g. already registered software).

If you are not 100 per cent happy with an item you ordered from Thomann, get in touch with us and we'll inititate the return. Within Germany, Thomann will assume the cost of return deliveries.

How does this work?

  • Please select the function "return item" in your customer centre. You'll receive all information necessary for returning your item.
  • Of course we still receive return wishes via E-Mail or telephone.
  • Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.

These conditions apply for our Money-Back Guarantee. Conditions for the legal right of revocation as well as our warranty service can be found in our Terms and Conditions.

This is how you can reach us

By the way, did you know...

... that Thomann was the first company in the music industry to introduce a money-back guarantee? Yes, in 1995, long before the EU passed "Distance Selling" laws regulating mail order purchases.
1
(1)
Recently Viewed
Kali Audio IN-8 2nd Wave

Kali Audio IN-8 2nd Wave; Active near field monitor; 3 way system with coaxial midrange/tweeter; 8" woofer; 4" midrange; 1" soft dome tweeter; power: 140 Watt (60/40/40 Watt Tri-Amped); frequency range: 37 Hz - 25 kHz (-10 dB), 45 Hz…

Recently Viewed
Novation Circuit Rhythm

Novation Circuit Rhythm; sampler / sequencer; 8 sample tracks with 32 step patterns each, cascadable for up to 256 steps per track; functions: slice, reverse, loop, chromatic play, probability and pattern-mutate; integrated effects such as lofi tape, shutter, reverb, delay…

1
(1)
Recently Viewed
Arturia Keystep 37 Black Edition

Arturia KeyStep 37 Black Edition; 37-key (slimkey) USB controller keyboard; velocity-sensitive mini-keys with aftertouch; 64-step sequencer; chord and scale functionality; arpeggiator; LED display; 4 freely assignable knobs; transport keys; touch stripes for pitch and modulation; RGB LED bar; connections: 3x…

1
(1)
Recently Viewed
Fender SQ Aff. P Bass MN PJ PACK BK

Fender Squier Affinity P Bass MN PJ PACK Black; Electric Bass, Affinity Series; Body: Poplar; Neck: Maple; Neck Mount: Bolt On; Neck Form: c; Fingerboard: Maple; Inlays: Black Dots; 20 Medium Jumbo Frets; Nut: synthetic Bone; Nut Width: 41,3 mm…

Recently Viewed
Epiphone Slash Les Paul Anaconda Burst

Epiphone Slash Les Paul Anaconda Burst; Slash Signature electric guitar; body: mahogany; top: maple with AAA maple veneer; neck: mahogany; neck shape: Slash custom c-shape; fretboard: laurel; pearloid parallelogram fretboard inlays; nut material: GraphTech; nut width: 43mm (1,687”); scale: 628mm…

Recently Viewed
Neural DSP Quad Cortex Gigcase

Neural DSP Quad Cortex Gigcase; Softlight Case for Neural DSP Quad Cortex Pedal; precision molded, high-impact and designed to keep your Quad Cortex safe from damage and the elements; the top clamshell includes a secure, elastic neoprene panel where you…

Recently Viewed
Harley Benton CLA-15MCE SolidWood

Harley Benton CLA-15MCE SolidWood; Auditorium Cutaway Acoustic-Electric Guitar, Custom Line Solid Wood Series; Back & Sides: Solid Mahogany; Top: Solid Mahogany; Neck Shape: Oval C; Neck: Mahogany; Fingerboard: Pau Ferro; Scalloped X Bracing; Inlays: SnowFlake Inlays; 20 Frets; Nut: Bone;…

Recently Viewed
RCF ART 935-A

RCF ART 935-A - active fullrange speaker, drivers: 15" woofer, 1,4" (3") Neo HF driver, frequency response: 45 Hz - 20 kHz, max. SPL: 133 dB, dispersion (HxV): 100° x 60°, power: 2100 W peak, inputs: 1x XLR/jack combo, outputs:…

Recently Viewed
Gravity LTST 01

Laptop stand with adjustable holding pins Steel tray, Powder-coated tubes made of aluminium, Die-cast aluminium base, Dimensions of the tray (W x H): 480 x 330 mm, Tube diameter: 35 mm, Height adjustment by adjusting screw with holding pin…

1
(1)
Recently Viewed
Sennheiser CX True Wireless Black

Sennheiser CX True Wireless Black In-Ear headset headphone - 7 mm hight end drivers, bluetooth 5.2, up to 9 h running time, up to 27 h with charging case, SBC, AAC, aptX Codec compatible, 110 dB SPL (1 kHz /…

Recently Viewed
Fender SQ Aff. Strat HSS PACK CFM

Fender Squier Affinity Stratocaster HSS Pack Charcoal Frost Metallic; Stratocaster Electric Guitar Set; Affinity Series; Body: Poplar; Neck: Maple; Fingerboard: Laurel; Neck Mount: Bolt-On; Neck Shape: C; Inlays: Pearloid Dots; 21 Medium Jumbo Frets; Nut: synthetic Bone; Nut Width: 42…

Recently Viewed
Behringer PK115

Behringer PK115 - passive 2-way PA speaker, 1" compression driver, 15" woofer, Rated power: 800 W (peak), Impedance: 8 Ohms, frequency response: 20 Hz to 20 kHz, max. SPL: 96 dB, Disperison (HxV): 70° x 50°, connectors: 2 x Speaker…

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.