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Warwick Should Be Ashamed
This is an honest breakdown of the bass I received, make up your own minds.
Taking the Warwick box out of the Thomann box I noticed the Warwick box had been opened and re sealed - suspicious
Opening the gig bag, the tags were not tied round the strings but loose - usually the tags are tied round the neck or strings in some way.
There were finger print marks by the pickups where you would probably rest fingers
By this point I am assuming rightly or wrongly this bass has already been somewhere.
So to the actual bass set up. Totally unplayable. I can do my own set ups but it quickly became clear that in this instance it went beyond what a customer should be expected to do, it needs a luthier. The bass would be returned for the following reasons.
On the inspection card it stated the action at the nut was tested at 0.5 and 0.55 mm on the 1st and 5th string respectively. The reality was 1.75 and 2.00mm. The fact is, it could never have been at the factory check list settings because the adjustable nut could go no lower so this was a flat out lie. To actually get the reading of 0.55 the nut would have to be filed or re cut. The strings were buzzing so much at the 1st to 3rd position I couldn’t hear a note. The action needed raising and / or the neck relief needed adjustment but by this stage I’d given up.
In addition, at some point, someone has tried to open the electronics compartment and murdered one of the clips (best description)
The general action at the 12th also did not conform to the checklist but at this juncture I was on the phone to Thomann Support to arrange a return.
Over the years I have had excellent service from Thomann but when it appears I’ve been sent B stock and totally sub standard B stock at that, I have to reassess my level of trust.
As far as Warwick are concerned they should be ashamed. In my opinion they have some serious Quality Control issues to address because the standard of this particular bass falls far short of a quality set up I would expect for almost £900. I have basses that cost me less with a far better set up out of the box.
To help qualify my above statements as part of my job as an R&D engineer, I used to write quality control procedures and periodically visit our manufacturers to ensure they were being carried out to the letter.
Warwick would appear NOT to be proactive in this respect.
Taking the Warwick box out of the Thomann box I noticed the Warwick box had been opened and re sealed - suspicious
Opening the gig bag, the tags were not tied round the strings but loose - usually the tags are tied round the neck or strings in some way.
There were finger print marks by the pickups where you would probably rest fingers
By this point I am assuming rightly or wrongly this bass has already been somewhere.
So to the actual bass set up. Totally unplayable. I can do my own set ups but it quickly became clear that in this instance it went beyond what a customer should be expected to do, it needs a luthier. The bass would be returned for the following reasons.
On the inspection card it stated the action at the nut was tested at 0.5 and 0.55 mm on the 1st and 5th string respectively. The reality was 1.75 and 2.00mm. The fact is, it could never have been at the factory check list settings because the adjustable nut could go no lower so this was a flat out lie. To actually get the reading of 0.55 the nut would have to be filed or re cut. The strings were buzzing so much at the 1st to 3rd position I couldn’t hear a note. The action needed raising and / or the neck relief needed adjustment but by this stage I’d given up.
In addition, at some point, someone has tried to open the electronics compartment and murdered one of the clips (best description)
The general action at the 12th also did not conform to the checklist but at this juncture I was on the phone to Thomann Support to arrange a return.
Over the years I have had excellent service from Thomann but when it appears I’ve been sent B stock and totally sub standard B stock at that, I have to reassess my level of trust.
As far as Warwick are concerned they should be ashamed. In my opinion they have some serious Quality Control issues to address because the standard of this particular bass falls far short of a quality set up I would expect for almost £900. I have basses that cost me less with a far better set up out of the box.
To help qualify my above statements as part of my job as an R&D engineer, I used to write quality control procedures and periodically visit our manufacturers to ensure they were being carried out to the letter.
Warwick would appear NOT to be proactive in this respect.
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