BJ
Nightmare faulty product at second purchase! It speaks 'Made in China' for a reason!
I purchase twice and second one is nightmare, so I edited this review. The second unit is fault, the 5th fader's motorize won't work. And SSL told me to open the cover case to check if the flexible belt comes loose. I take a risk to do that and what I found is unbelievable. The connection cable (red and black cable) is not soldered to the electricity pot of the 5th fader so that's why it is not connected to the motorized system. I didn't see any soldered marks or anything, the pot is clean and I strongly believe the worker is skipped to soldered the cable. What's the most shocking is the huge brand as SSL failed the most important part before distribution: QUALITY CONTROL! How do they missed this faulty product and release ot for sale?!
At the end, I repaired it myself and hire the man who understand electricity and soldered the cables. Now it is functioned as is supposed to. Thomann comes with great service and offer unit replacement and refund of the return shipping from Indonesia, so I really appreciate the service from Thomann.
It used to be great product from SSL. super flexible and sturdy. And some of firmware improvement doing a lot of helpful feature. I use cubase and fl studio. in cubase it is works flawlessly and very seamless workflow.
But this one is sucks in FL Studio, the tracks name won't appear in the LED strip display. which makes me to always take a look to the screen, otherwise I get lost.
But the big big note for SSL to tighten up their QUALITY CONTROL!
UPDATE: SSL didn't responsible for this damage except push me to return the unit which I already repaired myself as their suggested via email. As if I return the unit, it will be a huge loss for me cause as when I will receive my replacement unit, I also will have to pay another custom tax. They warn me to buy from my local dealers, but I think that's up to me to choose, the problem is NOT where I'm buying, but their poor quality control of their products. Very silly customer handling by SSL, welcome tho the "Made in China' products!
At the end, I repaired it myself and hire the man who understand electricity and soldered the cables. Now it is functioned as is supposed to. Thomann comes with great service and offer unit replacement and refund of the return shipping from Indonesia, so I really appreciate the service from Thomann.
It used to be great product from SSL. super flexible and sturdy. And some of firmware improvement doing a lot of helpful feature. I use cubase and fl studio. in cubase it is works flawlessly and very seamless workflow.
But this one is sucks in FL Studio, the tracks name won't appear in the LED strip display. which makes me to always take a look to the screen, otherwise I get lost.
But the big big note for SSL to tighten up their QUALITY CONTROL!
UPDATE: SSL didn't responsible for this damage except push me to return the unit which I already repaired myself as their suggested via email. As if I return the unit, it will be a huge loss for me cause as when I will receive my replacement unit, I also will have to pay another custom tax. They warn me to buy from my local dealers, but I think that's up to me to choose, the problem is NOT where I'm buying, but their poor quality control of their products. Very silly customer handling by SSL, welcome tho the "Made in China' products!
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