C
You get what you pay for... a functional case.
I was slightly disappointed with this product when I received it.
Firstly, there was what appeared to be mud in between the locks, which I didn't mind cleaning myself. There was slight damage to the sides, the locks covered in scratches, and a dent on the aluminium - even though this damage will inevitably happen with use, it was still disheartening as it should had passed a QA Inspection. The foam inserts were an absolute mess inside as the tape had stuck to other bits of foam, making it a nightmare to prise apart without causing much damage, furthermore there was no 'hook and line strap' inside to secure the instrument.
Despite the disappointment, overall it is still a decent product and serves its function. Its better to have it than not.
EDIT - I contacted Thomann about this and they were more than willing to resolve the matter, by offering a full refund if I returned the product... However, it's services were urgently required and so I chose to keep it... Thomann offered me a small refund as a good will gesture for this, of which I was greatly impressed as it was unexpected. This unfortuante incident highlighted Thomann's quality customer service .
As a final note, I will be ordering from Thomann again safe in the knowledge that if anything should go wrong, it will be corrected quickly and efficiently by the Thomann customer service team.
Firstly, there was what appeared to be mud in between the locks, which I didn't mind cleaning myself. There was slight damage to the sides, the locks covered in scratches, and a dent on the aluminium - even though this damage will inevitably happen with use, it was still disheartening as it should had passed a QA Inspection. The foam inserts were an absolute mess inside as the tape had stuck to other bits of foam, making it a nightmare to prise apart without causing much damage, furthermore there was no 'hook and line strap' inside to secure the instrument.
Despite the disappointment, overall it is still a decent product and serves its function. Its better to have it than not.
EDIT - I contacted Thomann about this and they were more than willing to resolve the matter, by offering a full refund if I returned the product... However, it's services were urgently required and so I chose to keep it... Thomann offered me a small refund as a good will gesture for this, of which I was greatly impressed as it was unexpected. This unfortuante incident highlighted Thomann's quality customer service .
As a final note, I will be ordering from Thomann again safe in the knowledge that if anything should go wrong, it will be corrected quickly and efficiently by the Thomann customer service team.
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OH
Decent but definitely not a purchase for life
I purchased this case originally for my 6 string bass, however it has received the most use carrying an electric guitar and bass recorder (I make weird music) for a recent US tour.
This thing looked sturdy upon purchase, however an intensive run of flights has definitely given it a beating. After a few weeks to a month on the road bits of the black finish have scraped off and some of the metal work looks out of place - a little concerning for future flying.
HOWEVER. One of my least favourite things about visiting the USA is satan's army themselves, TSA. My case was opened by TSA in between flights, no doubtly the case was flung about and subject to every imaginable form of battering. So in some respects this case has done amazingly well so far.
All in all a decent purchase, but I'm sure I will have to replace within a year or so.
This thing looked sturdy upon purchase, however an intensive run of flights has definitely given it a beating. After a few weeks to a month on the road bits of the black finish have scraped off and some of the metal work looks out of place - a little concerning for future flying.
HOWEVER. One of my least favourite things about visiting the USA is satan's army themselves, TSA. My case was opened by TSA in between flights, no doubtly the case was flung about and subject to every imaginable form of battering. So in some respects this case has done amazingly well so far.
All in all a decent purchase, but I'm sure I will have to replace within a year or so.
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