How does the Money Back Guarantee work?
For all our products (excluding custom made products (eg. cases), perishable products (eg. strings, drum sticks, cymbals), items which come into bodily contact (reeds, mouth harmonicas, ear pieces etc, and opened software), we offer you our 30 Day Money Back Guarantee - no ifs, no buts !
If you are not completely satisfied with the products or services you have received from Thomann, please don't hesitate to use the money back guarantee. We would rather get back the equipment than see any customer regretting his/her purchase from Thomann.
Simply fill out the online "Return product" form in the customer center. You will then receive all the necessary information for the return shipment and we will send you a return label via post or email. You can also let us know if you would prefer a credit to your customer account, a refund or another Thomann product.
Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.
Of course we are more than happy to process your return request via email or phone. The conditions apply to our Money-Back Guarantee. The conditions for Statutory right of withdrawl and our Warranty can be found on our Terms and Conditions.