Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

The Best Service in Europe

How can we help you? For us, service isn’t just about repairing and caring for your equipment, we believe it starts with the selection of products we offer you, and goes right the way through to the way we ship your equipment.

Before

Service starts with the selection of products we offer you. We're available by phone, email, and in store to offer help and advice before you make your purchase.

Personal contact
Personal contact

We have a team of experts on hand to help and advise you by phone, email or in store.

Online guides
Online guides

Our detailed online guides offer hints and tips as well as technical know-how for beginners and professionals.

Extensive product information
Extensive product information

In addition to product videos, sound samples and 360° pictures, our website also offers reviews from magazines and customers for thousands of different items.

During

It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock holding so we can deliver your gear even faster.

Europe’s Largest Warehouse
Europe’s Largest Warehouse

Our warehouse offers the best availability and fastest shipping. 90% of all orders leave our warehouse within 30 minutes of us receiving them.

Fast shipping and a great shipping deal
Fast shipping and a great shipping deal

Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.

Satisfaction guarantee
Satisfaction guarantee

If you don't like the item you've bought, you can return it within the first 30 days, no questions asked.

After

If you find yourself with technical problems, we won’t let you down: we have teams of in-house technicians who'll help you quickly and efficiently.

3-Year Thomann Warranty
3-Year Thomann Warranty

We extend the manufacturer's warranty to a total of 36 months - with no additional cost to you.

PLEK Service
PLEK Service

A Plek'd guitar feels better and sounds better, so our Guitar Workshop offers this service just for you.

Maintenance and repair
Maintenance and repair

We have eleven fully equipped workshops with trained specialists who can maintain and repair your equipment should the time come.

We believe it’s important to offer detailed information about the products we sell online.

Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.

With the exception of the test reports and customer reviews, the rest of the online material comes from our own photo and recording studios. We have professional photographers, experienced studio musicians and composers working daily to provide you with even better content for even more products.

Our external content teams supply us with video recordings, product tests and online guides. The published videos can be found on the relevant product pages and on our big Videoblog.

We also have a laboratory testing technical equipment such as microphones or speakers. They ensure that the information we receive from the manufacturer is correct, so that we know we can rely 100% on the information we give you.

Service Team Contact Details:

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